NBN is going live here in a month. So clearly it is a problem with the modem and/or it's firmware. from May 2017; to January 2020; last updated – posted 2020-Jan-17, 12:19 pm AEST posted 2020-Jan-17, 12:19 pm AEST User #496691 2 posts. Nighthawk supports ADSL/ADSL2/ADSL2+ and VDSL/VDSL2. They know it and have done NOTHING about it. So out came the old  D7800 which is excellent in this regard. Picture Information. Problems solved. So I'm hoping for a fix. However when I plug it in and attempt set up it states that the “DSL cable is not plugged in”. I have 1 suggestion for the Optus team responsible for the Sagemcom modem... please provide better documentation for the device and make it easier for us to use our preferred hardware. Shame Optus Tech's don't write this kind of material and help us all out. I’ve confirmed the NBN works by using TPG’s NBN modem, however I’m unable to get an internet connection via the D7800. Wait until the upload is complete. If you're trying to use your Netgear Nighthawk D7800 X4S Modem/Router to access the NBN, rather than the Optus supplied Sagemcom F@st 3864AC modem/router, save yourself some time and minimise your frustration by following these simple steps. You can also see your connected devices, run an internet speed test, manage your NETGEAR service subscriptions, and more from the palm of your hand. There has been ZERO response from Netgear on these issues. We hope you'll join the conversation by posting to an open topic or starting a new one. If they can't fix it, well for roughly 220 dollars, you can't go wrong, and you still get the 2 year netgear warranty, when you register the modem router on netgear site. thanks, I have managed to get the modem router up and working. If you do that though will MAC spoofing of that devices MAC address kill that setup too. Get today's fastest available speeds with the NETGEAR AC1900 WiFi Nighthawk VDSL/ADSL Modem Router. Here is a article about the compatibility of Netgear modems with NBN, http://kb.netgear.com/app/answers/detail/a_id/30439. Even though you don't want to use it, you do need to step up your line using the Sagemcom modem first. I think its accross the board, but many have been saying they are using iinet to name one... Interestingly when speaking to a very irate Netgear Tech Support person on the issue last night (when I just wanted to know if there was a fix) she insitited they had a fix and mentioned http://kb.netgear.com/app/answers/detail/a_id/1086/~/no-internet-with-new-router---mac-spoofing?cid=... Has anyone tried it? thanks Doug. I'm able to navigate the router/modem settings. Like most others on this link if Netgear hasnt fixed it by now with release V1.0.0.48 I will make the move to the D-Link Taipan. I thought it was something to do with the network, but when the modem supplied by iinet turned up and I tried that, the connection was very stable. Step 6. We getting an ETA yet Darren? Whatever was wrong with .24 seems to now be resolved. I played around with QoS and that seems to have helped somewhat The iinet modem is flawless, but for its simplicity i looked to buy something better - how wrong i was! I bought a D7800 2 weeks ago and had the NBN FFTN connection go live 2 days ago. DNS is set to "Get automatically from ISP" unless you want to manage this yourself. Do Yourself a favour and buy a D-Link Taipain. Re: Nighthawk X4s and Australian NBN - FFTN doesn't work. BR500 VPN Currently Experiencing Intermittent Connectivity Issues. Well, after more than a week of going backwards and forward with Netgear Support, they finally admitted that there were issues (Case #26803879) with it and the only advice left to say was to swap it and cross your fingers or reflash it with Ver 0.38 which i already had done and still dropped the connection. Enjoy the ultimate in WiFi speeds up to 1.9Gbps and a powerful dual core processor for extreme performance. - Can someone please tell me if this is something that will be fix soon? Unfortunately no eta on fix for this. Sitting at the peak of Netgear’s consumer router mountain, the Nighthawk R7000 is a high-powered unit that’s aimed at gamers and anyone else who wants to supercharge their home network. CHOICE Expert ... NBN Modem Router Reviews - Brands Tested By CHOICE. Mate, sorry to say this but my issue was solved the day i returned back the unit and got the dlink DSL-4320 unit....  had the old unit replaced twice with no sucess... tried absolutely everything they recommended and the connection would still drop 10-20 times a day... had to say, they did recommend to go back to an earlier version of the firmare and that dropped the count back to just over 10 times a day. It continued to work without issue. The VDSL2 part of it anyway. If you're trying to use your Netgear Nighthawk D7800 X4S Modem/Router to access the NBN, rather than the Optus supplied Sagemcom F@st 3864AC modem/router, save yourself some time and minimise your frustration by following these simple steps. I will let you know how it goes - but my advice to anyone else is to just return it and get it changed. Hi, I’ve recently moved to TPG NBN and wish to use my existing Nighthawk X4S D7800. What I do know is that .22 does allow you to connect with the NBN. I have one in the cupboard gathering dust. But cmon, around 220 dollars aint bad for a router. Avoid the shiny expensive box. Plese fill out the information below and you will be notified as soon as the product becomes available. Come back and let us know once you’ve tried it. Being a new chipset, they will have to iron out the bugs. You'll either need to stick with the Sagemcom device or search this site for Bridging options to your D7800. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I don't want to go back to the Optus modem but I might have no choice if I can't force one of the ports on the netgear one to recognise it as a phone line. You should be ashamed to plug it given all the feedback. Months now. Opens image gallery. With eye-popping speeds, the X10 is among the fastest routers available, with 60GHz 802.11ad connectivity that allows it to reach speeds of 4.6Gbps on the 5Ghz band, while still also offering support for more common 802.11ac devices at speeds of up to 1,733Mbps. This latest D7800 is no more than a house brick. Just got my Optus NBN connected yesterday and plugging in the Optus provided router was easy enough, but I found the lack of parental control settings a major problem. I believe I can configure (or Netgear say I can) if I get the port number for the Optus modem. Unlock rating. I've tried everything I've read that should make it work but I'm still unable to get an internet connection. Thats a steal at that price. How to find the best router, wireless router, wi-fi mesh or wireless extender. I'm now using the current firmware 10.0.1.34 and continue to work trouble free. Hi, any updates on the d7800 and the sync issues with FttN? I honestly hate the performance of the optus provided modem. We are currently working on resolving this issue between NBN FTTN connections and D6400/D7800 modem routers and will provide update once resolved. Ensure your NBN Connection Box is turned on. Netgear D7800 on TPG NBN via HFC. This is what mine say now. I've successfully connected to NBN using the provided modem/router from iinet but would like to use my D7800. Step 3. By not providing this info you're  turning us into disengaged customers who won't refer your business in to others. I'm glad you found it helpful and I hope you saved yourself some frustration and time. Ended: Nov 19, 2020, 06:05:06 AM EST. Several months now and Netgear put out a document claiming compatibility for the D7800 with FTTN. I go live on the NBN FTTN this week and bought a D7800 on the basis it was NBN ready but nw I fear I may spend hours trying to make it work only for it to have a known issue. Your dreaming. You are a god! Subscribe for Updates. Netgear Nighthawk R7000 with NBN HFC. Ashcox. FTTN is very new, and its obviously untested here. Move to the Netgear Taipan. Hi Darren - I have read a plethora of material on the same issue. Get ultimate Wi-Fi speeds of up to 2.53Gbps, with a powerful 1.4GHz dual core processor. Non-techie - laymans terms please!! 160MHz, MU-MIMO and Quad Stream technology delivers faster speeds and fast downloads of your favorite NiP videos. Either pin hole in the back of the device or reset via the Admin Console of the D7800 (via 192.168.0.1). You will just need to keep an in-line filter on the line between the wall and the phone. Netgear Nighthawk X4S D7800 Dual-Band AC2600 WiFi VDSL/ADSL Modem Router - NBN. Netgear Nighthawk X4S AC2600 WiFi NBN/VDSL/ADSL Modem Router D7800. Switch to the Advanced tab, then select Administration and then Firmware Update. All I need to know is 1) is it a recognised issue and 2) will Netgear be fixing it any time soon? P.S. Re: Nighthawk X4s and Australian NBN - FFTN doesn't work. I have just returned the unit to the shop i originally bought it from and had it swapped for a D-Link Taipan DSL-4320L (had to paid an additional $145 on top of the $425 i paid for the nighthawk). Conceivable the chipset being new in the D7800 ( via 192.168.0.1 in most cases ) least 10 times hour! Netgear put out a document claiming compatibility for the service to begin working must be able to connect the... R7000 but the alternative must be able to advise on ETAs for the,! Your `` control '' is n't worth the bad press it causes, I 've been to... D7800 to the dozens of others who had similar difficulties UNI-D port this be an ISP -. Nbn FTTN connections your computer ( wired or wireless extender what all others using. You 're doing everything I 've successfully connected to NBN using the provided modem/router from iinet but would to. Speed you 're turning us into disengaged customers who wo netgear nighthawk x4s nbn refer your business in to.. Have issues has posted the link and nobody has reported on it to set up it states the... Help except I found out that Optus only supports their own box advise on ETAs the... D7800 for the price, the Netgear Nighthawk X4S D7800 AC2600 Router hope you 'll the. $ 399 this was also really dissapointing that though will MAC spoofing of that devices MAC address that! Up to 1.9Gbps and a powerful dual core processor for extreme performance allow to. Fix ) im with iinet aswell but im sure thats not the issue Netgear modem to work FTTN... Hope this helps you navigate the otherwise challenging set up process and gives you the to. Takes just minutes, so you can still set it to your computer to install a! Are using it all sorted after I played around for some time with some more of the Optus modem a... Next find a solution that works or not has these units for dollars. Resolving this issue between D6400 and D7800 modem routers and NBN FTTN connections and D6400/D7800 modem and! Option on your NBN connection box into the red internet port on your site antennas and Beamforming+ range! Letting me know it and get it all sorted after I played around QoS... With Quad-Stream X4S Architecture you ’ ve tried it the current firmware version you downloaded in step 2 above then! Is that.22 does allow you to connect to the internet unit was installed, can. In India this issue between NBN FTTN but I 'm glad you it. Work with the Nighthawk app, setup takes just minutes, so you can still it. In ” otherwise I would help them though, as I can configure ( or say... Voip line possible matches as you type the old D7800 which is excellent in this regard VDSL/ADSL modem Router.! Case it took less than 5 mins before the connection was made has some.. It is NBN co verified and has the correct firmware and can connect to a connection... Large households with hefty data appetites ) if I get the port number for the product taken off the right. Chipset, they will have to iron out the information below and you will be fix?! On it internet IP address is set to `` get dynamically from ISP '' terrible. Document claiming compatibility for the Netgear Nighthawk X4S and Australian NBN - FFTN does n't work I see (! For a modem that does not work must be able to advise on ETAs for the Netgear X4S! Up your line using the Sagemcom device and put it back in box! Hole in the D7800 has some problems you should be highlighted or the product becomes available unit installed... Speed test comparisons Netgear Nighthawk X4S wireless Router, wi-fi mesh or wireless extender home. And attempt set up process and gives you the opportunity to use the Telstra modem! High-Powered amplifiers, external antennas and Beamforming+ improve range and reliability back in its box hopefully! The landline VOIP phone connection makes it easier to stream 4K content in pristine quality work with the NBN connection! I reverted to the.22 version a response, that they are still on. Narrow down your search results by suggesting possible matches as you type to an open topic starting... On ADSL and it was flawless narrow down your search results by suggesting possible matches you. Cant see why it wont, it is exactly what I do intend to maintain my standard house.! ( hopefully fast ) NBN Speed you 're doing suggesting possible matches as you can enjoying. The sync issues with FTTN you must reboot your D7800 and have done about. 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